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tartle

I am struggling to think of an activity without intermediate feedback loops, even if it is only communication of what is going on. I was once "savaged" in a meeting for the lateness of delivery of my staff. After the meeting we checked statistics.... we delivered most a little early... the late ones were on time. We tackled this by giving feedback to our "clients" on what was going on an the outlook for hitting dates.... our actual performance did not changed, but at the next meeting my team was praised for dramatically upping their performance! In truth performance didn't change just the communication.

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